Front desk & reception
Protect staff who handle patient calls against fake doctors, record requests, and pressure to skip your normal checks.
For business
When a call feels wrong, your team needs help now.
Meridian gives employees the right response during suspicious calls — fewer unsafe disclosures, clearer escalation, and incident records your security team can act on.
Help desk & support
Defend against fake IT callers, password reset scams, and anyone pressuring your team to bypass normal access rules.
Payments & wire requests
Front desk, finance, and executive assistants who field payment changes, gift-card scams, and urgent wire requests on the phone.
Meridian Assist
How it works for employees
Three steps — no complex setup during an active call.
- 1Start a sessionPut the caller on speakerphone or enable desktop audio, then open live analysis.
- 2Get live alertsMeridian detects tactics in real time and surfaces plain-English guidance on what to say next.
- 3Review the incidentAfter the call, managers review the tactic timeline, recommended response, and full audit trail in Console.
MeridianLive
Sounds like a scam
Use your normal verification process before sharing anything.
By industry
Alerts your team will recognize
Same plain-English style as the home page — tuned to the calls your business actually gets.
"Send a wire today"Payment fraud
"I need patient info"Healthcare privacy
"Reset my password"IT impersonation
"Buy gift cards"Common scam
"I'm your vendor"Supplier fraud
"The CEO approved it"Executive fraud
+ many more
Meridian Console
Visibility for security and ops
Console gives managers and security teams control around what happened during calls and how Meridian should respond next time.
Meridian Console
Incidents this week12
Escalated3
Team members24
Latest incident
Fake IT caller · Help desk · Team verified through normal process · No access given
- ✓ Incident review & call summaries
- ✓ What happened on the call — in plain language
- ✓ Policy configuration & escalation rules
- ✓ Team & access management
- ✓ Audit exports & trend reporting
Outcomes that matter
↓
Fewer unsafe disclosures
Employees get the exact safe response when attackers apply pressure — not a policy document from six months ago.
↑
Stronger compliance
Clear escalation behavior, incident records, and policy updates based on real attack patterns.
→
Less dependence on memory
Training helps before the call. Meridian helps during the call — when it matters most.
Start with a design partner conversation
We're working with security, fraud, and operations teams on early pilots. Let's talk about your call workflows.